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Buying home décor online is exciting, but it also requires a leap of faith.
Unlike shopping in a physical store, you can't touch the fabric, feel the texture, or see how a cushion cover complements your sofa before placing an order. You rely on photographs, descriptions, reviews, and, most importantly, the confidence that the brand will support you if something doesn't go as expected.
At Coral Slub, we believe that trust is built long before a customer places an order and continues well after the product has been delivered.Beautiful products are only one part of a memorable shopping experience. The other part is knowing that if you receive the wrong product, experience a quality issue, or simply feel that the product doesn't meet your expectations, you'll be supported by a transparent and customer-friendly return process.
That's why our return and refund policy has been designed to make online shopping as reassuring as possible while ensuring every request is handled fairly, efficiently, and with genuine care.
Shopping Online Should Feel Risk-Free
Confidence Matters Just as Much as Quality
Every customer deserves to shop without hesitation.When purchasing handcrafted home furnishings, you're investing in products that will become part of your everyday life. Whether it's a Chikankari cushion cover that brightens your living room or a premium cotton bedsheet that transforms your bedroom, every purchase should bring joy, not uncertainty.
A clear return policy removes one of the biggest concerns associated with online shopping. Instead of worrying about "What if something isn't right?", customers can focus on choosing designs they genuinely love.That confidence is one of the reasons we continue to place customer satisfaction at the heart of everything we do.
Our Return Process Is Designed to Be Simple
Easy to Request, Easy to Understand
If you receive a product that arrives damaged during transit, has a genuine quality concern, or doesn't meet your expectations, Coral Slub allows you to initiate a return request within five days of receiving your order, subject to our return eligibility guidelines.We believe that asking for assistance should never feel complicated.
Customers can raise a return request through whichever communication channel is most convenient for them, whether it's directly through our website, by emailing care@coralslub.com, or by reaching out on WhatsApp. Once the request is received, our customer support team begins the process of reviewing the request and arranging the next steps.
By keeping communication straightforward and accessible, we aim to resolve concerns quickly while ensuring every customer feels heard and supported.
Convenient Reverse Pickup Makes Returns Easier
No Need to Worry About the Logistics
One of the most stressful parts of returning online purchases is often arranging the shipment.To simplify the experience, Coral Slub provides a reverse pickup service for eligible returns. Once your request has been approved, our logistics partner schedules a pickup, usually within four business days, allowing you to return your order without unnecessary inconvenience.
To help the process go smoothly, products should be unused, unwashed, undamaged, and returned in their original packaging with all tags intact. During pickup, a basic quality inspection is carried out to confirm that the returned item meets the return requirements before it continues through the refund process.
This ensures fairness for both our customers and our artisans while maintaining the quality standards we strive to uphold.
Fair Policies Create Long-Term Trust
Every Return Is Reviewed with Care
Although every Coral Slub product undergoes quality checks before dispatch, we understand that unexpected issues can occasionally occur.Rather than treating returns as a burden, we view them as an opportunity to reinforce our commitment to customer satisfaction.
Each request is carefully reviewed based on the condition of the product and the reason for return. This thoughtful approach helps us ensure that every genuine concern receives the attention it deserves while maintaining a fair process for everyone.
Building trust isn't about avoiding problems. It's about responding responsibly whenever they arise.
Hassle-Free Refunds with Complete Transparency
Keeping Customers Informed Throughout the Process
A smooth refund experience is just as important as an easy return.Once the returned product reaches our warehouse and successfully completes the quality inspection, we begin processing the refund. Coral Slub aims to complete return processing within 10 business days from the date the return request is raised.
For prepaid orders made through credit cards, debit cards, or net banking, refunds are credited back to the original payment method. Depending on your bank, the credited amount generally reflects in your account within four to five business days after the refund has been initiated.
Throughout the process, our goal is to maintain clear communication so customers always know what stage their request has reached.Transparency removes uncertainty, and uncertainty is often what creates frustration.
One Complimentary Replacement Because Your Satisfaction Matters
A Practical Solution for Eligible Orders
Sometimes a replacement is more convenient than a refund.For eligible undamaged products, Coral Slub offers one complimentary replacement, allowing customers to receive another product without additional replacement charges.If further replacements are requested for reasons related to personal preference rather than product quality, applicable shipping charges may apply.
This balanced approach allows us to provide flexibility while continuing to offer fair service to every customer.
Why We Don't Offer Product Exchanges
A Simpler Way to Serve You Better
Rather than maintaining a traditional exchange process, Coral Slub follows a more streamlined approach.If you'd like a different design, colour, or product, simply initiate a return in accordance with our return policy and place a fresh order for the item you prefer.
This process helps us ensure better inventory accuracy while allowing customers to immediately select from our latest collections instead of waiting for exchange approvals.
Customer Support Beyond the Checkout Page
Because Great Service Doesn't End After Delivery
Exceptional customer service extends far beyond placing an order.Whether you have questions about a product, need help raising a return request, or simply want guidance during the process, our customer support team is here to assist you.
Every conversation is an opportunity to strengthen the trust our customers place in Coral Slub.After all, beautiful products deserve equally thoughtful customer service.
Final Thoughts
Trust isn't built through marketing promises alone.It's built through consistent actions that show customers they matter before, during, and after every purchase.
At Coral Slub, we believe that transparent policies, responsive customer support, convenient reverse pickups, fair return guidelines, and hassle-free refunds all contribute to a shopping experience that feels reliable and reassuring.Our goal isn't simply to sell handcrafted home furnishings.
It's to create an experience where every customer feels confident shopping with us, knowing that if they ever need assistance, they'll be treated with fairness, honesty, and genuine care.Because lasting relationships are built on trust, and trust is something we work hard to earn with every order.
Shop with Confidence at Coral Slub
Every Coral Slub product is thoughtfully crafted to bring beauty, comfort, and timeless Indian craftsmanship into your home. From embroidered cushion covers and block-printed table runners to premium cotton bedsheets and dining linens, you can shop with the confidence that our dedicated customer support team and transparent return process are here to support you whenever you need us.
